Terms & conditions
Contact
The F.A.D.O team is here to help with whatever you need
If you need assistance with your online purchases, you can contact our Customer Care directly by writing to Fadooficial2@gmail.com or by calling +351 253 049 396
Costumer care
Have you purchased a product and need more information?
Do you need help with your purchase?
F.A.D.O Customer Care staff are ready to give you any help you may need with your online purchase.
We will be happy to give you information about the product, your order status, payments and any other information you may need for your purchase.
We will help you through each and every stage of your purchase.
Do not hesitate to contact us by writing to support@f.a.d.o.com or phone+351 253 049 396
Happy browsing!
Payment methods
Invoicing Details
You will be asked to enter specific invoicing details when you check out. The system will enter the same details when you make another purchase, but they may be modified at any time. Once you have completed payment, a purchase receipt will be sent to your e-mail address. All prices displayed on the pages of the website and cart include VAT.
Shipping and Delivery
Deliveries will be made through UPS in the Euro zone.
Deliveries are made within 1/3 working days from the date of your order.
Unless otherwise indicated,there is no shipping costs for European Union and United Kingdom only.
The total cost if nits not the case, are indicated when you check out before your complete your purchase.
These costs are calculated automatically according to the weight, volume of the products purchased and geographical area.
SHIPMENT
You may check the status of your shipment on the courier’s website using the references you receive by e-mail with the shipping notice.
Deliveries are made to the address you indicate. Please also give us a phone number to allow the courier to contact when making delivery.
After two unsuccessful attempts to make delivery, goods will be held at the courier’s warehouse for you to collect.
IMPORTANT INFORMATION
Our products are packaged with the greatest care.
If the package appears to be damaged or broken when you receive it, please write the following sentence on the delivery note, signing it together with the courier:
I accept the parcel (parcels) reserving the right to check the same because it is damaged.
If this happens, please inform us immediately that you have accepted the delivery with reservation.
It the courier refuses to allow you to make this reservation, please reject the delivery. Here again you should inform our Customer Care office immediately.
Customer Service
Our customer service is open from 9:00 a.m. to 12:30 p.m. and from 2:00 p.m. to 18:30 p.m. from Monday to Friday.
E-mails and orders received after 3:00 p.m. on Fridays will be dealt with on the following Monday.
